Donna walked into the building, one of three such facilities
in the company, confident that she would carry out the assignment given to her.
Her hopes sank as she looked around at the disorganized mess. The work stations
were in sensible order but parts to every department were scattered throughout
the building and people spent hours looking for items they should have readily
at hand. Baskets of half completed projects sat in the way everywhere as people
were pulled off of one product mid-stream and put on to another. Parts were
just plain not there because the previous shift wouldn't make them. Frustration
was high and tempers with it.
"This is where we are going to put you," Tina, the
line lead told Donna. "The other guy is seriously not fast enough and it's
creating a bottle neck for us further down the line."
"Looks like no one is fast enough," Donna blurted
out. "No wonder Jason Cooke is so anxious about this place."
Tina looked at Donna. "Yes, I have heard several times
about that now. We do what we're assigned and if that means they call us
mid-morning and change what we are putting out; then we do that." She
motioned over to the man who was on the machine and told him to train Donna, and that she was from one of the other buildings and they had nothing to do there so
they thought she might do this job for a while. He wasn't happy about it, but
he trained her and went to the next process; something he was a little faster
at.
Weeks went by and Donna kept talking to people and telling
them she was only supposed to be there for a few weeks.
"Oh, what are they changing now?" Sandy asked her.
"I swear they change something every day. It is just making things more
congested, and now I can't even get out of my area for the materials building
up."
"Well, I talked to Jason Cooke and he said that won't
last too much longer," Donna assured her. "You aren't doing that
right," she pointed out to Sandy.
"Have you done this at your regular plant?" Sandy
asked her, annoyed.
"No, I just know you should be doing that differently. You
can do it faster."
Sandy eyed her warily. This wasn't the first time Donna had
made such a comment to someone, including her, she observed, and the district
boss Jason Cooke was spending an awful lot of time lately at their building
when previously he had only shown up about once a week.
Donna smiled one day as she clocked in. "They had
better watch out now," she said. "They are bringing in a bunch of the
managers from corporate this week. They'll straighten out this mess. Tina got
moved last thing yesterday to another area while someone else takes over her
duties to see if they get this line moving better."
"It isn't Tina's fault if they call her and tell her to
change the product two or three times a day. The plant that supplies us is
knocking us all over the place by sending the wrong stuff all the time. Why
don't they do something about that?"
"Well, I talked to Jason Cooke and he isn't happy about
how this line is being run. Besides, he can move anyone he wants," Donna
said.
"Whether it's right or not," Sandy replied. She
turned away when Donna glared at her. "I'm busy," she said over her
shoulder. "I wouldn't want Jason Cooke to think I was loafing off."
The management team converged onto the plant spreading like
ants on the march. They made their ways through all the area getting under foot
of the workers while asking them how it could go better and telling them it
would get better. 'You can yell at us if the changes don't work," was said
over and over again.
Sandy was moved within an hour to another work station. That
wasn't what they told her was going to happen. They told her the prep station
would be manned and then she would do her job better. She was livid. Listening was not what they were doing at all.
"Don't take it so personally," Donna said. "I
talked to Jason Cooke and he said you didn't tell them what they wanted to hear
and you were just not going to go fast enough."
Sandy glared at Donna. "You need to seriously get away
from me now." Her hands shaking with anger, she went to the new work
station.
At break Sandy talked to a few of the other employees whom
she had noticed Donna talking to over the prior weeks. They all had said pretty
much the same thing; Donna constantly talked about how much she had spoken with
the district manager and seemed to know too much. They wouldn't even look at
Donna for days afterward, or talk to her.
Donna sat in her car chewing her nails one at a time from
her left hand. She typed furiously with her right hand on her tablet’s
keyboard. I think they know. What do you
want me to do? Send.
A few minutes later her tablet let out a tone alerting her
to an incoming message. Go back in. They
don’t know anything.
Donna showed up at her work station the next morning. “Good
morning,” she said cheerfully to her coworker Sandy.
Sandy looked over at her and cleared her throat. She smiled
back. “Good morning. You missed the morning meeting. They upped our production
requirement again. How can they keep doing that?”
“Well, when I worked at the other plant they did that a lot.
They just want as much product as they can get. I talked to Jason Cooke and he
says they’ll replace anyone who can’t keep up.”
Sandy looked at Donna and her eyes narrowed. “They already
moved me. The other person is going faster because I am working the process
before her and putting things in order. It just can't go any faster until it is
in order to begin with. I told them that.”
“I assure you it can. They’ll just send someone over from another
plant to do it if you two can’t go any faster. They expect a lot of their employees.
Don’t take it personally.”
Sandy turned and walked away in a huff. “Don’t take it
personally,” she muttered. “How can I not? That is as much saying we're lazy as
anything. I hate spies," she said under her breath. She turned back to
Donna.
“What?” Donna asked.
“You know when they converged on this place the other day
and got in everybody’s way they asked me what it would take to get me to put
out more product and then told me after I answered them that they would fix the
problems. They asked everyone the same question and when they told them they
said the same thing. Three people have been moved from their work stations and
I know I’m next, again.”
“Yes, you are, actually,” Donna replied. “I talked to Jason
Cooke and you aren’t keeping up there either quite frankly.”
“I am, actually. And why is it you talk to Jason Cooke so much, and why is
it he tells you anything about a fellow employee? You aren’t a boss and you
aren’t HR, so why are you privy to anyone’s information?”
Donna looked uncomfortable and cleared her throat.
“You are so busted. Why don’t you report back to Jason Cooke
that your cover is blown go back to the other plant. And while you’re at it,
you can tell him he just caused a walk out.”
Donna looked at Sandy. “You don’t know what you’re talking
about.”
“Every sentence out of your mouth starts with ‘I talked to Jason
Cooke and he said’ – or something similar. They really should send someone who
can keep their mouth shut next time.”
Donna’s mouth hung open and she backed up. "We aren't
union! You can't walk out!"
"That's right; we're not. They can have fun hiring new
people at the last minute and training them to do what has taken us months to learn and years of practice. They can't have everyone come from the other plants; they won't have anyone
to run them." Sandy smiled and turned away.
"But you can't!" Donna looked horrified.
Sandy put her fingers to her mouth and let out a loud
whistle. The entire line turned towards her and she motioned with her head
toward the door. Everyone picked up their personal belongings and walked out.
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